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Corporate Telephony Market Revenue, Trends, Players, Demand and Opportunities by 2023

Corporate telephony market is witnessing a steady growth with the evolution in IP-PBX technology and is gaining widespread adoption in large and, small and medium enterprises (SMEs). Small and medium enterprises are highly price sensitive and value products that can drastically cut down the operating cost of an enterprise. Large enterprises are putting emphasis on IP based telephony to streamline communication across multiple locations.


Corporate Telephony Market Revenue, Trends, Demand and Opportunities by 2023Corporate telephony market in IT accounts for the largest revenue. IT industry and BFSI are investing heavily in corporate telephony to provide an effective flow of communication among employees for smooth workflow. The market in healthcare is expected to show a robust growth during the forecast period, as healthcare institutes are adopting latest technology for communication to share details of chronic diseases among health professionals working across geographies.

The increasing investment in corporate telephony by IT and BFSI is one of the major prime growth factors driving the corporate telephony market. It also makes a major impact in government process, as it enhances the working efficiency of officials and staff by providing effective communication for better services in a timely manner. The growing need for unified communication in enterprises is one of the major factors driving the corporate telephony market.

Use of corporate telephony facilitates communication with organizations to increase the productivity of employees. Unified communication is also used to provide emergency services and act as auto attendant for incoming calls.


Key market players such as Cisco Systems Inc., NEC Corporation, Microsoft Corporation, and IBM Corporation seek to gain market share through continuous innovations in communication technology. Some of the other key players operating in the market are Avaya, Mitel, Unify, Toshiba Corporation, Interactive Intelligence and Siemens AG.

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