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OSS/BSS Market Size, Share, Trends, Key Players, Demand and Opportunities by 2023

The operation support systems (OSS)/business support systems (BSS) market is growing with a considerable rate due to the growth of the telecommunications industry, rising approvals of convergent billing systems, and increasing requirement for customer care services. Rollout of next generation operation support service framework is providing ample opportunities to the OSS/BSS market to grow in the coming years.

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North America leads the OSS/BSS market, but it is expected that in the coming years, regions such as Africa, Latin America, and Middle East will lead the OSS/BSS market. The expectation is due to the change in focus, by communication service providers from developed markets, thus supporting the higher competition in the developing regions. Additionally, rising cellular and internet penetration in the regions is growing the demand of the global OSS/BSS market.

On the basis of process type, the OSS/BSS market is categorized as operation support systems and business support systems. Operation support systems can be further subcategorized on the basis of applications as service fulfillment, network design, network monitoring, and service assurance. Business support systems can also be subcategorized on the basis of applications as product management, customer management, order management and revenue management. Customer management solutions lead the business support systems market within the applications of business support systems and it is also expected to lead the business support systems market in the coming years also.

Some of the competitors in the OSS/BSS Market are Telefonaktiebolaget L. M. Ericsson, Tech Mahindra Limited, Oracle Corporation, Amdocs, Inc., Alcatel Lucent S.A., Hewlett Packard Company, Accenture PLC, Tata Consultancy Services Limited and IBM Corporation.

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